If you're not a tech-savvy person, there are times when you will need help troubleshooting your device and going to a service or to the store where you bought it from won't really be an option. In case you own a Samsung Galaxy device, I've got some good news for you: the company plans to update the Samsung+ app with a feature called Samsung Assist which will allow a tech support employee to remotely control your device and solve your problems.
According to the company, Samsung+ 3.0 will offer several handy features designed to help those who have recently bought a Samsung phone or the ones who don't have a lot of experience with smartphones in general. Besides Samsung Assist, which will allow you to give the employee that you're currently chatting with remote control over your device, the update will also provide personalized suggestions and tips that change along with the life of your phone. Additionally, the application will also include a diagnostic feature, a moderated forum for your questions and an On Demand Answers category if you think the problem that you're facing is one that many others have encountered before.
While many of the people who have a lot of experience when it comes to phones and tablets may never require the Samsung+ troubleshooting capabilities, they're still great for preventing others from bothering them with trivial questions. I'm sure we all have that family member or friend who is constantly asking about their device, and now you can simply refer them to Samsung+ service and have someone else (who's actually going paid for it) help them out.
In case you're a fan of Samsung's products, you might also want to check out some of our previous stories like: "You can now use ad-blockers on Samsung's browser for Android" or "Samsung may be making its apps iOS-compatible".